The Save Group (we, us or our) respects your privacy and is committed to protecting the personal information we handle. This Privacy Policy explains how we collect, use, hold, disclose and protect personal information, and how you can access and correct your information or make a complaint.
We handle personal information in accordance with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs). This Policy applies to personal information we collect through our website, by phone or email, at events, through referrals, and in the course of providing our HR and recruitment services.
As an outsourced HR provider, we handle personal information in two distinct capacities, and it is important to understand the difference:
Depending on your relationship with us, the personal information we collect may include:
Some of the information we handle is “sensitive information” under the Privacy Act — for example, health information, criminal history obtained through a background check, or information revealing certain personal characteristics. We only collect sensitive information where you have consented, or where the collection is otherwise required or authorised by law, and we use and disclose it only for the purpose for which it was collected or a directly related purpose you would reasonably expect.
We collect personal information directly from you wherever practicable, for example, when you contact us, complete a form, engage our services, subscribe to our communications, or apply for a role. In some cases we collect information from third parties, such as recruitment platforms, referees, background-check providers, or a client who engages us to provide services in relation to their workforce. Where we collect information from a third party, we take reasonable steps to ensure you are made aware of the collection.
Where it is lawful and practicable, you have the option of dealing with us anonymously or by using a pseudonym, for example, when making a general enquiry. In many cases, however, we will need to identify you in order to provide our services or respond properly to your request.
We collect, hold, use and disclose personal information for purposes including:
We do not sell your personal information. We may disclose personal information to:
Some of the third-party providers we use may store or process personal information outside Australia, or may be located overseas. This commonly includes providers located in, or that store data in, countries such as the United States and other countries where major cloud and software providers operate. [The Save Group to confirm the specific countries applicable to its systems.]
Where we disclose personal information to an overseas recipient, we take reasonable steps, consistent with APP 8, to ensure the recipient handles the information in a way consistent with the Australian Privacy Principles.
We may send you newsletters, updates and marketing communications about our services where you would reasonably expect us to, or where you have consented. Every marketing email includes a simple way to opt out, and you can also unsubscribe at any time by contacting us. We will action opt-out requests promptly and will not use your information for direct marketing after you opt out (though we may still contact you about services you are receiving).
Our website uses cookies and similar technologies to help it function, remember your preferences and understand how the site is used. We use analytics and tag-management tools (including Google services) and may use social media tools (including platforms such as LinkedIn, Facebook/Meta and Instagram) that can collect information about your visit. You can control or disable cookies in your browser settings, although some parts of the website may not work as intended if you do.
We take reasonable technical and organisational steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. These measures include access controls, secure systems, and staff obligations of confidentiality. No method of transmitting or storing data is completely secure, so while we work hard to protect your information, we cannot guarantee absolute security.
We keep personal information only for as long as we need it for the purposes described in this Policy, or as required by law. When personal information is no longer needed and we are not required to retain it, we take reasonable steps to destroy it or de-identify it.
We maintain processes to identify and respond to data breaches. If we experience an eligible data breach that is likely to result in serious harm to affected individuals, we will assess the breach and notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme in the Privacy Act. Where a breach affects information we handle on behalf of a client, we will also notify and work with that client so each of us can meet our obligations.
Some of our services use assessment and screening tools. Where we use a computer program to make, or to substantially assist in making, a decision that could significantly affect you, we will tell you and explain the kinds of information used, consistent with our obligations under the Privacy Act. A person is involved in reviewing significant decisions relating to our services.
You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete or misleading. Please contact us using the details below. We will respond within a reasonable time and may need to verify your identity first. There is generally no charge to request access, although we may recover reasonable costs in some cases. In limited circumstances we may decline a request (for example, where the law requires or permits us to), and if so we will explain why. If some information must be retained for legal reasons, we will let you know.
If you believe we have mishandled your personal information or breached the Australian Privacy Principles, please contact us using the details below so we can address it. We will acknowledge your complaint promptly and aim to respond within a reasonable time, usually within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.
We may update this Privacy Policy from time to time. The current version will always be available on our website, and the effective date is shown at the top. We encourage you to review it periodically.
For any questions about this Privacy Policy, or to make a request or complaint about your personal information, please contact:
The Save Group
